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--- mdcpickandplace:sparkfun:testimonials [2010/01/11 21:39]
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+++ mdcpickandplace:sparkfun:testimonials [2010/01/12 00:32]
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 ===== Robert Hunke, current Chief Pick and Place Operator =====
-Overall Experience with PnP Machines
+Overall Experience with the Machines
 Both machine have worked great for us since we've had them. In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time. There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems.  If you run a machine at the rate we do you are bound to break something eventually.
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 Overall Experience with Manncorp
+Manncorp has been great in getting us replacement parts for anything that breaks.  They have also been very helpful when it comes to tricky software issues.  Things like calibrations, trained images, feeder issues, have all been easy to work through with their help.  Their customer service is great, we have had to order in a few extra parts for our newer machine and they respond very quickly.  They are also good about fixing faulty pieces of equipment.  Just recently we noticed that 5 of our 8mm feeders were not working correctly and we were able to return them to Manncorp for proper installation of a replacement part.

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