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mdcpickandplace:sparkfun:testimonials [2010/01/11 21:31]
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mdcpickandplace:sparkfun:testimonials [2010/01/12 00:33]
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 ===== Robert Hunke, current Chief Pick and Place Operator ===== ===== Robert Hunke, current Chief Pick and Place Operator =====
  
-Overall Experience with PnP machines+Overall Experience with the Machines
  
-  ​Both Machines (MC383V & MC384F) ​have worked great for us since we've had them.  In my personal experience I have not come across any major problems ​\\ or issues that have shut us down for a significant amount of time.  There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually.  ​+Both machine ​have worked great for us since we've had them. In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time. There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually
 + 
 +We run our MC383 for approximately 15-18 hours a day and the MC384 for 8 hours a day.  ​They have dealt with this work load perfectly, as long as we keep up on our maintenance. ​ We do general maintenance on the machines every 40 machine hours which equates to about once every 10-12 working days.  The maintenance is simple in itself, basic lubrication of the X, Y, and Z rails, re-packing of the bearings for the worm gears, and general cleaning. ​ We also run calibrations at the 40 hour interval which are also simple. 
 + 
 +Overall Experience with Manncorp 
 + 
 +Manncorp has been great in getting us replacement parts for anything that breaks. ​ They have also been very helpful when it comes to tricky software issues. ​ Things like calibrations,​ trained images, feeder issues, have all been easy to work through with their help.  Their customer service is great, we have had to order in a few extra parts for our newer machine and they respond very quickly. ​ They are also good about fixing faulty pieces of equipment. ​ Just recently we noticed that 5 of our 8mm feeders were not working correctly and we were able to return them to Manncorp for proper installation of a replacement part.  
 + 
 +All in all, our machines are great, run perfectly with proper maintenance and operation, and Manncorp provides all the necessary assistance and expertise to keep things running smoothly.
/home/ladyada/public_html/wiki/data/pages/mdcpickandplace/sparkfun/testimonials.txt · Last modified: 2016/01/28 18:05 (external edit)