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mdcpickandplace:sparkfun:testimonials [2010/01/11 21:26]
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mdcpickandplace:sparkfun:testimonials [2016/01/28 18:05] (current)
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 ===== Robert Hunke, current Chief Pick and Place Operator ===== ===== Robert Hunke, current Chief Pick and Place Operator =====
  
-Overall Experience with PnP machines:+Overall Experience with the Machines
  
- Both Machines (MC383V & MC384F) ​have worked great for us since we've had them.  In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time.  There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually.+Both machine ​have worked great for us since we've had them. In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time. There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually.
  
- We run our MC383 for approximately 15-18 hours a day and the MC384 for 8 hours a day.  They have dealt with this work load perfectly, as long as we keep up on our maintenance. ​ We do general maintenance on the machines every 40 machine hours which equates to about once every 10-12 working days.  The maintenance is simple in itself, basic lubrication of the X, Y, and Z rails, re-packing of the bearings for the worm gears, and general cleaning. ​ We also run calibrations at the 40 hour interval which are also simple.+We run our MC383 for approximately 15-18 hours a day and the MC384 for 8 hours a day.  They have dealt with this work load perfectly, as long as we keep up on our maintenance. ​ We do general maintenance on the machines every 40 machine hours which equates to about once every 10-12 working days.  The maintenance is simple in itself, basic lubrication of the X, Y, and Z rails, re-packing of the bearings for the worm gears, and general cleaning. ​ We also run calibrations at the 40 hour interval which are also simple.
  
-Overall Experience with MannCorp:+Overall Experience with Manncorp
  
- Manncorp has been great in getting us replacement parts for anything that breaks. ​ They have also been very helpful when it comes to tricky software issues. ​ Things like calibrations,​ trained images, feeder issues, have all been easy to work through with their help.  Their customer service is great, we have had to order in a few extra parts for our newer machine and they respond very quickly. ​ They are also good about fixing faulty pieces of equipment. ​ Just recently we noticed that 5 of our 8mm feeders were not working correctly and we were able to return them to Manncorp for proper installation of a replacement part.+Manncorp has been great in getting us replacement parts for anything that breaks. ​ They have also been very helpful when it comes to tricky software issues. ​ Things like calibrations,​ trained images, feeder issues, have all been easy to work through with their help.  Their customer service is great, we have had to order in a few extra parts for our newer machine and they respond very quickly. ​ They are also good about fixing faulty pieces of equipment. ​ Just recently we noticed that 5 of our 8mm feeders were not working correctly and we were able to return them to Manncorp for proper installation of a replacement part. 
  
 All in all, our machines are great, run perfectly with proper maintenance and operation, and Manncorp provides all the necessary assistance and expertise to keep things running smoothly. All in all, our machines are great, run perfectly with proper maintenance and operation, and Manncorp provides all the necessary assistance and expertise to keep things running smoothly.
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