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mdcpickandplace:sparkfun:testimonials [2010/01/11 21:39]
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mdcpickandplace:sparkfun:testimonials [2016/01/28 18:05] (current)
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 ===== Robert Hunke, current Chief Pick and Place Operator ===== ===== Robert Hunke, current Chief Pick and Place Operator =====
  
-Overall Experience with PnP Machines+Overall Experience with the Machines
  
 Both machine have worked great for us since we've had them. In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time. There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually. Both machine have worked great for us since we've had them. In my personal experience I have not come across any major problems or issues that have shut us down for a significant amount of time. There have been minor problems such as broken nozzles, broken Z-axis spring, etc. but these are all anticipated problems. ​ If you run a machine at the rate we do you are bound to break something eventually.
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 Overall Experience with Manncorp Overall Experience with Manncorp
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 +Manncorp has been great in getting us replacement parts for anything that breaks. ​ They have also been very helpful when it comes to tricky software issues. ​ Things like calibrations,​ trained images, feeder issues, have all been easy to work through with their help.  Their customer service is great, we have had to order in a few extra parts for our newer machine and they respond very quickly. ​ They are also good about fixing faulty pieces of equipment. ​ Just recently we noticed that 5 of our 8mm feeders were not working correctly and we were able to return them to Manncorp for proper installation of a replacement part. 
 +
 +All in all, our machines are great, run perfectly with proper maintenance and operation, and Manncorp provides all the necessary assistance and expertise to keep things running smoothly.
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